Menu

Privacy, Refund And Cancellation Policy

Privacy Policy Effective Date: August 3, 2026 1. Introduction Welcome to AYAAC – The Learning Platform. AYAAC is an online learning platform owned and operated by Anonec Private Limited. At AYAAC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile application, and related services. By accessing or using AYAAC, you agree to the collection and use of information in accordance with this Privacy Policy. 2. Company Information Company Name: Anonec Private Limited Registered Office: Araji No. 1281, Bara Sirohi, Kalyanpur, Kanpur, Uttar Pradesh – 208017, India Brand: AYAAC – The Learning Platform Website: https://ayaac.com Support Email: info@ayaac.com Support Phone: +91-9918437318 3. Scope This Privacy Policy applies to: Our website Mobile applications Online courses Live classes Recorded lectures Test series Practice tests Student support services Customer support Marketing communications 4. Information We Collect We may collect the following information: Personal Information Full Name Email Address Mobile Number Address (if required) Profile photograph (optional) Student Information Class Course enrolled Learning progress Test scores Assignment submissions Attendance Certificates Payment Information When you purchase a course, we may collect: Transaction ID Payment amount Payment status Billing information AYAAC does not store your complete debit card, credit card, or banking credentials. Payments are processed through trusted third-party payment providers. 5. Information Collected Automatically When you use our services, we may automatically collect: Device model Operating system Browser type IP address Language preference Device identifiers App version Crash reports Usage statistics Login history 6. Cookies and Similar Technologies We use cookies and similar technologies to: Keep you signed in Remember preferences Improve website performance Analyze website traffic Enhance user experience Prevent fraud You may disable cookies through your browser settings, although some features may not function properly. 7. How We Use Your Information We use your information to: Create and manage your account Deliver educational content Provide live and recorded classes Conduct examinations and assessments Improve learning recommendations Process payments Verify your identity Respond to support requests Send important notifications Improve our products and services Maintain platform security Comply with legal obligations 8. Communication We may contact you through: Email SMS Phone calls WhatsApp (where applicable) Push notifications In-app messages These communications may include: Course updates Class schedules Examination reminders Payment confirmations Security alerts Promotional offers (where permitted) You may opt out of promotional communications, but you will continue to receive essential service-related notifications. 9. Information Sharing We do not sell your personal information. We may share information with: Payment gateway providers Cloud hosting providers Analytics providers Customer support service providers Government authorities when required by law Professional advisors such as auditors or legal consultants All service providers are expected to protect your information and use it only for the services they provide to us. 10. Data Security We use reasonable technical and organizational measures to protect your information, including: Encryption where appropriate Secure servers Access controls Authentication mechanisms Regular monitoring Security updates While we strive to protect your information, no method of electronic storage or transmission is completely secure. 11. Data Retention We retain personal information only for as long as necessary to: Provide our services Maintain your account Meet legal and regulatory obligations Resolve disputes Enforce our agreements When information is no longer required, we will delete or anonymize it where reasonably practicable. 12. Children's Privacy AYAAC provides educational services to students, including minors. Where required by applicable law, parents or legal guardians are responsible for providing consent for a child to use our services. Parents or guardians may contact us to request access to, correction of, or deletion of their child's personal information, subject to applicable laws. 13. User Rights Depending on applicable law, you may have the right to: Access your personal information Correct inaccurate information Update your profile Request deletion of your account Withdraw consent where applicable Request a copy of your personal information Object to certain processing activities To exercise these rights, please contact us using the details below. 14. Third-Party Services Our platform may use third-party services such as: Payment gateways Cloud hosting providers Analytics tools Customer support tools Communication services These providers operate under their own privacy policies, and we encourage you to review them. 15. Account Deletion You may request deletion of your account by contacting our support team. We may retain certain information where required to: Comply with legal obligations Prevent fraud Resolve disputes Enforce our agreements 16. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When significant changes are made, we will update the Effective Date and may notify users through our website, application, email, or other appropriate means. Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy. 17. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: AYAAC – The Learning Platform Email: info@ayaac.com Website: https://ayaac.com Support Phone: +91-9918437318 Company: Anonec Private Limited Registered Office: Araji No. 1281, Bara Sirohi, Kalyanpur, Kanpur, Uttar Pradesh – 208017, India 18. Governing Law This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in Kanpur, Uttar Pradesh, India.