Privacy, Refund And Cancellation Policy

Privacy Policy, Refund, and Cancellation Policy

Document Overview

This document outlines the Privacy Policy, Refund Policy, and Cancellation Policy for AYAAC – The Learning Platform, owned and operated by Anonec Private Limited.
It explains how we collect, use, and protect your data, as well as the procedures related to course refunds, cancellations, and payments.
By using our website or mobile application, you agree to all terms outlined in this document.

1. Company Overview

Legal Entity: Anonec Private Limited
Brand Name: AYAAC – The Learning Platform
Registered Address: Araji No. 1281, Bara Sirohi, Kalyanpur, Kanpur, Uttar Pradesh, India – 208017
Email: info@ayaac.com
Contact Number: +91-9918437318
Registered in: India
Website: https://ayaac.com

AYAAC provides online education for NEET, IIT-JEE, and Board Examination preparation through its web platform and Android application.
We offer a blend of live classes, recorded video lectures, quizzes, mock tests, and AI-based analytics to enhance learning outcomes.

2. Privacy Policy

2.1. Introduction

At AYAAC, we are committed to protecting your privacy. This Privacy Policy explains how we handle your information when you visit our website or use our mobile app.

Your trust is important to us, and we ensure that your personal data is handled securely and transparently.

2.2. Information We Collect

We collect the following types of data when you register, purchase courses, or interact with our services:

• Personal Identification Information: Name, Email, Phone Number, Address, and Date of Birth.
• Educational Data: Courses enrolled, test scores, progress reports, feedback, etc.
• Payment Information: Transaction ID, payment method, and gateway details (processed via Razorpay).
• Device & Usage Information: Device ID, IP address, browser type, app version, and analytics data.
• Third-Party Data: Data from YouTube API, Google Analytics, and Firebase for tracking and performance analytics.

2.3. How We Use Collected Information

Your data is used for the following purposes:

• To provide and personalize our learning services.
• To process course enrollments and payments.
• To improve user experience using analytics insights.
• To send important notifications, updates, or promotional materials.
• To ensure the security and integrity of the platform.

We never sell or rent your personal information to third parties.

2.4. Cookies and Tracking Technologies

AYAAC uses cookies and similar technologies to:

• Maintain user sessions and preferences.
• Analyze website and app traffic using Google Analytics.
• Optimize site performance and user engagement.

You can disable cookies through your browser settings, but some features may not function properly.

2.5. Data Sharing and Disclosure

We may share limited information with:

• Payment Gateways (Razorpay): For processing secure transactions.
• Analytics Partners (Google, Firebase): For platform performance analysis.
• Legal Authorities: If required under applicable law.

All third-party partners comply with data protection laws and are bound by confidentiality agreements.

2.6. Data Storage and Security

Your personal data is securely stored on encrypted servers.
We implement strong administrative, physical, and technical safeguards to protect against unauthorized access or misuse.

2.7. Data Retention

We retain user data for as long as your account remains active or as required by law for accounting and audit purposes.
After account termination, most data is deleted or anonymized within 90 days.

2.8. User Rights

As per Indian data protection laws, users have the right to:

• Access, update, or delete their personal data.
• Withdraw consent at any time.
• Request data portability in digital format.
• Opt out of marketing communications.

To exercise these rights, contact us at info@ayaac.com.

2.9. YouTube API Data

AYAAC’s learning videos may be hosted via the YouTube API Service.
By using AYAAC, you also agree to Google’s Privacy Policy available at:
https://policies.google.com/privacy

We only access publicly available data necessary for video playback within our app.

2.10. Updates to Privacy Policy

We may modify this Privacy Policy periodically. Any updates will be posted on our website and app, and continued use signifies your acceptance of the revised policy.

3. Refund Policy

3.1. Overview

We strive to provide the best educational experience. However, we understand there may be situations where users request refunds.
AYAAC offers partial refunds within 24 hours of purchase, subject to the conditions below.

3.2. Refund Eligibility

Refunds apply under the following cases:

• Payment made by mistake or duplicate transaction.
• Technical issues preventing access to purchased course.
• Accidental purchase or subscription cancellation request within 24 hours of payment.

Note: No refund will be issued after 24 hours of purchase or once course content is substantially accessed.

3.3. Refund Process

1. Submit a refund request at info@ayaac.com within 24 hours.
2. Include payment ID, course details, and reason for refund.
3. Our support team will verify eligibility within 5 business days.
4. Approved refunds will be credited to the original payment method within 7–10 working days.

3.4. Non-Refundable Situations

Refunds will not be issued if:

• More than 24 hours have passed since payment.
• A significant portion of course content is accessed.
• Misuse or sharing of login credentials is detected.
• Payment was made for demo or free trial sessions.

3.5. Payment Gateway

All transactions are processed securely through Razorpay, which supports credit/debit cards, UPI, and net banking.
AYAAC does not store full payment information on its servers.

4. Cancellation Policy

4.1. Course Cancellation

Users can cancel paid courses only by contacting our support team at info@ayaac.com or +91-9918437318.
Once the request is verified, access to the cancelled course will be revoked.

4.2. Subscription Cancellation

Subscriptions cannot be cancelled automatically through the user dashboard.
All cancellations must be manually processed by our support team.

4.3. Demo Classes

All demo classes are free of charge and non-refundable, as they are designed for preview purposes.

4.4. Platform Cancellation Rights

AYAAC reserves the right to suspend or terminate user access without prior notice if:

• Misuse, fraud, or policy violations are detected.
• Content piracy or account sharing is identified.
• Payment disputes are raised improperly.

5. Legal Compliance

AYAAC fully complies with Indian data protection and IT regulations, including:

• Information Technology Act, 2000 (India)
• Consumer Protection (E-commerce) Rules, 2020
• Digital Personal Data Protection Act, 2023

6. Contact Us

If you have any queries or concerns regarding privacy, payments, refunds, or cancellations, please contact:

Anonec Private Limited
Address: Araji No. 1281, Bara Sirohi, Kalyanpur, Kanpur, Uttar Pradesh, India – 208017
Email: info@ayaac.com
Phone: +91-9918437318
Website: https://ayaac.com

7. Acknowledgment and Acceptance

By registering, accessing, or purchasing through AYAAC, you confirm that you have read, understood, and agreed to this Privacy, Refund, and Cancellation Policy in full.